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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together
.

Christmas and New Year Message 2020

Published: 18/12/2020

Take good care of yourself over the festive period by:  

  • making sure you have enough medication for the holiday period
  • planning routine GP appointments and check operating/opening hours of your health care provider
  • making sure your house is warm when there is cold weather outside
  • calling 111 or visiting your local pharmacist for advice if you are feeling unwell; don’t wait for the GP surgery to open again.

 


Who to call in a crisis?

  • If urgent mental health help is needed you can ring 0121 262 3555 for advice and support. This line is available 24 hours, 7 days a week and can be used whether you are known to our services or not.

  

  • If you are already under our care or our services and have a crisis plan you can also refer to this for support.

  

  • Always call 999 if someone is seriously ill or injured, and their life is at risk.

  

  • For further details on urgent mental health help please click here

 

  • NHS 111, by dialling 111 - open 24 hours 
  • Samaritans on Freephone 116 123 - open 24 hours
  • SANELINE on 0300 304 7000 - open 4.30pm – 10.30pm every day 

 

Services

All Acute and Urgent Care services are running as normal over the Christmas and New Year period. Some of our other services have different operating hours.  Please see the table below for details:

 Addictions Services

9am – 5pm, except public holidays.

Assertive Outreach (AOT)

9am - 8pm Monday to Friday with the exception of weekends which will be 9am - 5pm.

Solihull AOT will work 9am to 5pm throughout the Christmas and New Year period.

Birmingham Healthy Minds

Normal operating hours, closed on public holidays.

Community Mental Health Teams

9am - 5pm, closed on weekends and public holidays.

Health Exchange

9am - 5pm, closed on weekends and public holidays.

The Juniper Centre, Reservoir Court and Ashcroft

Open normal hours (please note reception is closed on public holidays.)

Single Point of Access (SPOA)

8am - 7.30pm, closed on public holidays.

Specialist Psychotherapies Services

Both sites will be closed 24-28 December 2020.
Tuesday 29 December 2020, Coach House only will be open from 9am - 5pm.

 

Customer Relations (PALS) opening times over Christmas and New Year 

Customer Relations will close on Thursday 24 December at 4pm. The service will operate between 8am and 4pm on Tuesday 29 December through to Thursday 31 December and re open at 8am on Monday 4 January 2021 resuming for operational hours of 8am to 6pm.

 

Office opening times over Christmas and New Year 

Our Trust Headquarters will be closed from 4pm on Thursday 24 December and will reopen 8am on Monday 4 January 2021.

 

Contacting us at other times

If you, or someone you know, uses our services and needs to contact us outside of opening hours, please contact our 24-hour switchboard on 0121 301 0000 for assistance.


Advice and support

For further advice and support over the festive period, please see the links below:

 

For more information on how to Stay Well This Winter, click here.  

If you are celebrating Christmas, then we wish you a happy, healthy, and enjoyable Christmas and New Year.