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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together

Information about our services over the Easter weekend

Published: 09/04/2020

Take good care of yourself over the Easter holiday period by: 

  • Maintaining the Government guidelines to stay at home and ensure social distancing.
  • Making sure you have enough medication for the holiday period
  • Calling the Birmingham and Solihull mental health support lines if you are feeling unwell – more information can be found here


Customer Relations (PALS) opening times

  • Our PALS services will close on Thursday 9 April at 6pm and will open again on Tuesday 14 April 8am – 6pm.
swirl 181 x 181


All acute and urgent are services are running as normal over the Easter period.

Some of our other services will operate different hours to normal.  Please see the table below for details:

Addictions Services

9am – 5pm, except public holidays.

 Assertive Outreach (AOT)

9am - 8pm Monday to Friday with the exception of weekends which will be 9am - 5pm.

Solihull AOT will work 9am to 5pm throughout the Easter period.

Birmingham Healthy Minds

Normal operating hours, closed on public holidays.

Community Mental Health Teams

9am - 5pm, closed on weekends and public holidays.

Health Exchange

9am – 5pm, closed on weekends and public holidays.

Home Treatment Team

Open normal hours over the Easter period.

The Juniper Centre, Reservoir Court and Ashcroft

Open normal hours (please note reception is closed on public holidays.)

 Single Point Of Access (SPOA)

8am - 7.30pm on Thursday 9th April, closed at the weekend and on public holidays.

Specialist Psychotherapies Services

Callum Lodge and The Old Coach House, Uffculme will be open until 5pm Thursday 9 April and will re-open Tuesday 14 April at 8.30am.

Visiting our inpatient services

Unfortunately, due to the Coronavirus outbreak our inpatient wards are closed to visitors, however, we do have arrangements for you to carry out ‘virtual visiting’ by telephone or using apps such as Zoom and Skype. Please contact the ward to discuss this.


Office opening times over Easter

Our Trust Headquarters will be closed from 5.30pm on Thursday 9 April until Tuesday 14 April. On Tuesday the offices will be open from 7.30am.


Contacting us at other times

If you, or someone you know, use our services and need to contact us outside of opening hours, please contact our 24 hour switchboard on 0121 301 0000 for assistance.


Who to call in a crisis?

  • If you are already under our the care of our services, please refer to your crisis plan for support or contact our 24 hour switchboard number as above.  
  • Samaritans on Freephone 116 123 - open 24 hours
  • SANELINE on 0300 304 7000 - open 6pm - 11pm every day


Who to call in an emergency?

Always call 999 if someone is seriously ill or injured, and their life is at risk.

For further advice and support over the festive period please see the links below:

Mental health support offer for Birmingham and Solihull during COVID19

GP and pharmacy access during Easter 2020

If you are celebrating Easter, then we wish you a happy, healthy and enjoyable time.