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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together

Listening to feedback from our service users

Since January 2013, our Trust has been asking our service users and carers about their experiences and actively using their responses in our services.

We operate real time feedback across our Trust so that your views can be swiftly collected and collated, to make real improvements in the services you receive.

Last week we recorded over 4000 surveys, which have given us a wealth of useful information to guide service improvements and show our clients that we really are taking their opinions seriously.

Real time feedback
The service user and carer experience team are working closely with staff to use the comments you make and the ratings you give us to swiftly improve our services and ensure they meet your needs better.

We are still expanding the project to include all Trust services by the end of this year.  We have over 40 feedback devices - and kiosks with screens at our busiest sites. Screens have also been installed at our Trust headquarters and the Uffculme centre so that staff can also use this valuable data to guide their service developments.

You can find out more about our real time feedback and how to complete a survey with your feedback by clicking here.