As an organisation, we are proud of our services and the care we deliver. However, there is always room for improvement in the way care is delivered and how we support our staff. This has been highlighted in CQC inspections, as well the NHS staff survey. The Trust recognised that whilst lots of work was being carried out to improve services, there wasn’t a dedicated team that could support frontline staff to be involved in the changes they feel should happen.
In 2018, the Trust partnered with a non-profit organisation, the Institute for Healthcare Improvement (IHI), who are the world leaders in helping organisations put quality at the heart of their work. IHI have worked with a number of NHS Trusts in the UK, and many more healthcare organisations all over the world.
As a result, a brand new QI team was created in BSMHFT in Summer 2019 dedicated to providing expert support and guidance to local teams to help tackle problems and make our services better for everyone – service users, families, carers and staff.
