- Physical and mental health are equally important and services are should always be co-ordinated to make sure needs are met.
- Links between our services and local GPs work well in some areas, and this should be replicated across Birmingham and Solihull.
- We need to listen more to families, friends, and local organisations and communities.
Staff have told us that they want to spend more time with service users and less time on paperwork, and that a focus on recovery makes their job much more rewarding.
We’ve taken this on board when developing our proposals for a new service model.