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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together

Mental Health Support during COVID-19

We have been working closely with Birmingham and Solihull CCG and our local partners to make sure we have the right mental health support for local people during the COVID19 pandemic. A new Mental Health Support offer is now in place offering emotional help, guidance and reassurance to people in Birmingham and Solihull who may be finding the current Coronavirus situation overwhelming.

A number of organisations are working together to deliver this new service including ourselves, Birmingham Mind, Forward Thinking Birmingham, the Living Well Consortium and Coventry and Warwickshire Partnership NHS Trust. 

The support is available first and foremost through dedicated telephone lines and can be accessed by anyone who may need support. Those people with more complex mental health needs or higher levels of risk may then be referred to statutory services if necessary.

The aim of the service is:

  • To support the public with worries and increased anxieties over COVID 19
  • To provide help for frontline and key workers through a dedicated helpline
  • To reduce pressure on the 111 service and A&E departments in acute hospitals
  • To reduce pressure on secondary mental health services
  • To reduce pressure on GPs


The table below shows how people can access the support, including opening hours and contact details. 


Opening hours and contact details

Key workers including NHS staff

7 days a week (9am-11pm):

0121 663 1217

Over 18s in Birmingham and Solihull

7 days a week (9am-11pm):

0121 262 3555

0-24 year olds in Birmingham

Pause is available 10am to 6pm Mon – Fri and 10am-5pm Saturdays

Register and request support via https://www.forwardthinkingbirmingham.org.uk/services/13-pause

Or call our registration line: 0207 841 4470

Support also available for parents/carers of this age group.

1:1 support plus Group workshops available – no waiting list.

0-19 year olds in Solihull

Monday- Friday (8am-8pm):

0121 301 2750

Weekends and evenings (8pm-8am):

0121 301 5500

11-25 year olds in Solihull

Counselling and support 24/7: