Congratulations to Sage Ward at the Juniper Centre, Team of the Month for January. The Sage team are recognised for remaining calm and professional when one of their patients became very unwell.
The team on Sage recognised a sudden change in a patient’s physical health condition and called an ambulance. They remained calm and professional and followed the instructions they were given. Due to the industrial action, it would be several hours before an ambulance could respond but the staff remained calm and the patient stabilised and explained that they had chest pain. The staff updated the ambulance service with this new symptom. When the paramedics arrived they received a clear handover from the team. The patient had a positive outcome, no doubt helped by the calm, rapid and professional response by the team on Sage.
Published: 6 February 2024
