The Sycamore Intensive Care Unit (ICU) ward at the Tamarind Centre has received an ‘Outstanding’ rating in a recent peer review, demonstrating exceptional dedication to patient care, staff wellbeing and operational excellence.
The review based on the Care Quality Commission‘s (CQC) five domains – Safe, Effective, Caring, Responsive and Well Led highlighted the ward’s commitment to maintaining high standards.
Iqra Malik, Ward Manager was praised for her supportive leadership and ability to address concerns promptly and effectively. Staff described her as a role model who exemplifies the Trust Values. Mira Gecheva, Deputy Ward Manager’s knowledge of patient needs and risks earned her commendation within the report, while Lamin Faal, Healthcare Assistant’s compassionate approach and rapport with patients showcased the team’s caring ethos.
Congratulating the team, Laura Badham, Regulatory Compliance Manager said:
A huge well done to Iqra and the team, Sycamore was genuinely a joy to visit and it was clear how hard everyone works in the ward to keep the area safe for both patients and staff. You are the first area in the whole of the Trust to get an ‘Outstanding’ and it really is very well deserved.”
During the review, the ward environment was noted as calm, clean, and organised, with safety measures, including well maintained sharps audits and clear staff responsibilities, implemented effectively. Patient feedback was overwhelmingly positive, with all service users expressing feelings of safety and care, and staff reporting a strong sense of teamwork and personal development opportunities citing that they felt that they could raise concerns on the ward and they felt well listened to by the staff.
Congratulations to the Sycamore ICU team for setting such a high standard of care and teamwork. Your dedication makes a real difference to service users, patients and colleagues alike.
Published: 6 December 2024
