Homeless primary care team

Welcome to The Homeless Health Exchange

The Homeless Health Exchange is committed to helping people get the health care that they need. At The Homeless Health Exchange we provide responsive NHS General Practice services (GP), designed to meet the needs of people who are homeless or in unstable accommodation; those who have come to Birmingham as refugees or to seek asylum.

We are a team of doctors, nurses, Mental Health, Outreach, Substance Misuse and support staff who provide confidential health advice, treatment and support to people who are homeless. This includes those who are rough sleeping and those living in temporary accommodation.

The GP Primary Care Services, consider the complex needs of those who are Homeless building a trusting relationship to allow and encourage engagement to support their health needs which helps to reduce health inequalities across Birmingham.

We have a holistic and patient-centred approach to healthcare provision.

Some of the health problems we can help you with are:

• General health advice and treatment
• Support and advice for mental health issues
• Sexual health and contraception advice
• Drugs/alcohol support and referral to other specialist services
• Minor injury care
• Wound care, dressings and scans.
• Testing and counselling for bloodborne viruses such as HIV/hepatitis B & C
• Referrals and liaison with other health and homeless services
• Free flu and hep B vaccination
• Mental health support

 

Opening times:

We are open Monday to Friday 9am – 12.30pm and 1pm – 5pm

We are not open on Bank Holidays or weekends.

If you need to access services outside of the surgery times please call 111, they will assess which service best suits your needs and direct your call to that service. If it is a medical emergency please dial 999.

Appointments System

GP Clinics

If you want to see a doctor you can book an appointment, ask at reception for details or call us on 0121 301 3900.

 

Nurse Clinics

We offer Morning appointments for blood tests, long-term conditions and investigations and we provide drop in clinics when you can see a nurse Monday to Friday 13:00 to 16:00.

We also offer a mental health drop in every Tuesday with the mental health nurse from 13:00 to 16:00.

You have a right to ask to see a specific doctor or nurse; if they are not available reception can advise you.

 

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. Please call us on 0121 301 3900.

Interpreter

If you require an interpreter to attend with you when you see your Doctor, please notify the receptionist and we will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form. Please ask at reception for a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

The service provides:

• Full registration with a General Practitioner
• Access to practice nursing, minor illness and chronic disease clinics
• Community primary care nursing outreach service to partner agencies
• Alcohol specialist nurses for assessment and treatment of alcohol problems
• Primary care mental health service including Community Psychiatric Nurse and Psychological Practitioner.

You will need to be registered with us to be able to make appointments with the team and facilitate the drop in services. If you are not already registered with a GP practice and are homeless in Birmingham then please visit us at Homeless Health Exchange, Attwood Green Medical Centre, 30 Bath Row, B15 1LZ and one of our friendly team can support you. If you have a representative or support worker, then they can collect a registration form on your behalf. For questions, please contact us on 0121 301 3900.