Patient Portal

A patient portal is a secure online website that gives service users convenient 24-hour access to their personal health information from anywhere with an internet connection.

Once registered, you can log on using a secure username and password to view information about your mental health care, appointments, and download your care plans.

BSMHFT have worked with our experts by experience (EBEs) to design and co-produce the patient portal, building the core functionality, which includes:

• Details of upcoming appointments in date order, giving greater oversight
• History of past appointments (including cancelled)
• View and download care plans

The patient portal will give you greater autonomy and improve access to key information about your care, helping to alleviate demand on staff time.

Please see the roadmap section for more information on future developments.

The BSMHFT patient portal is currently available to all service users who are aged 16 and over, who are registered with a GP, have an NHS number, and have been or are currently under the care of BSMHFT.

You need an internet connection and suitable electronic device, such as a smartphone, tablet, or laptop/PC.  The portal can be accessed using your preferred internet browser.

On using the patient portal: “The portal will empower a lot of service users to be more involved in their care.  It’s a big move forward.”  JI, Trust Expert by Experience.

Being involved in co-producing the patient portal: “I really felt involved during the focus groups and that our ideas mattered.”  IH, Trust Expert by Experience.

Existing users can access the Patient Portal here: https://www.patientportal.bsmhft.nhs.uk/

To login, click the Continue to NHS Login button and login with your NHS account.

Once logged in you will be able to see your next appointment, access your appointment information, and view your care plans.

For information and support on how to set up an NHS account

Download the free NHS App today

Getting started with the NHS App

If you are already using your NHS Account/NHS App, you won’t need to do anything and will be able to log straight in to the portal.

Registration is quick, easy, and can be completed in a few steps.

Step one: create your NHS account

To securely access your information on the Patient Portal we have integrated with NHS Login (accessible via the app or web-browser), to authenticate who you are.

Step two: activate your BSMHFT account

Return to the Patient Portal, login using your NHS login details, and click Yes on the activation message.

Step three: registration complete

Congratulations, you’ve successfully registered for the BSMHFT Patient Portal.  You will receive a confirmation email to your registered email address.

We recommend bookmarking and saving the link: https://www.patientportal.bsmhft.nhs.uk/

Incorrect information

If any of your personal details, appointments, or documents are incorrect or missing please speak to your named healthcare professional at your next visit.  For appointment queries please use the contact details on your appointment letter.

NHS account/app support

If you need guidance on how to setup your NHS account, are experiencing technical problems with your NHS login, or have forgotten your password please visit: https://help.login.nhs.uk/

Patient Portal

If you experience a technical problem, such as:

• the Patient Portal is not loading
• some of the features aren’t working

Please report the problem via the contact form https://www.bsmhft.nhs.uk/contact-us/ and select “Patient Portal” as your reason for contacting us.

Do not send any personal identifiable information when reporting a technical problem. Don’t forget, if you need to cancel or change your appointment please use the contact details on your appointment letter.